Privacy
Policy.

1. Introduction

Definitive Contracting ("we", "us", "our") is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at definitivecontracting.com.au or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: your name, email address, phone number, and company name, submitted through our website contact form or provided directly.
• Service enquiry details: the type of service you are enquiring about and any project details you include in your message.
• Technical data: your IP address, browser type, device information, and pages visited on our website, collected automatically through cookies and analytics tools.
• Business information: company name, ABN, site address, and project details relevant to providing our services.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your enquiries and providing quotes
• Providing, managing, and improving our mechanical repair, crusher hire, and maintenance services
• Communicating with you about your projects, services, and account
• Sending relevant industry updates or service information (you may opt out at any time)
• Analysing website usage to improve our website and user experience
• Complying with legal obligations and resolving disputes

4. Disclosure to Third Parties

We do not transfer personal information to overseas recipients unless required to do so and appropriate safeguards are in place.

We do not sell, rent, or trade your personal information. We may disclose your personal information only in the following circumstances:

• Service providers: trusted third-party providers who assist us in operating our website and business (such as web hosting and email services), bound by confidentiality obligations.
• Legal requirements: where required or authorised by Australian law, regulation, court order, or government authority.
• Safety: where necessary to protect the safety of any person or to prevent unlawful activity.

5. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission. Access to personal information is restricted to authorised personnel only.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Access and Correction

To make a request, contact us at accounts@definitivecontracting.com.au. We will respond to your request within 30 days.

Under the Australian Privacy Principles, you have the right to:

• Access: request access to the personal information we hold about you.
• Correction: request that we correct any inaccurate, out-of-date, or incomplete personal information.
• Deletion: request that we delete personal information that is no longer necessary for the purposes for which it was collected.

7. Cookies and Analytics

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Specifically, we use:

• Google Analytics (GA4): to understand how visitors use our website. Anonymised data only.
• Google Tag Manager (GTM): to manage and deploy marketing and analytics tags.

8. Data Retention

We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for 24 months unless you request earlier deletion. Business records are retained in accordance with Australian tax and business law requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint about how we handle your personal information, or would like to exercise your rights under the Privacy Act, please contact us at accounts@definitivecontracting.com.au or call 0401 343 691.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).